Ruben J Rodriguez

Cell 702-824-0021

mrrubenrodriguez@gmail.com

 

Active U.S. Government Passport and Security Clearance – Secret

 

Status: Can Work Right Away

 

Objective:  To secure a position at a Mid-level Information System Analyst/Specialist where I can utilize my education and professional experience to challenge my analytical and comprehensive skills with responsibilities that take advantage of my strengths and skills in organizing, planning and, problem solving.

Qualifications: 7 years’ experience in Information Management, 10 years of experience in leadership/managerial roles and 12 years of military experience. Highly proficient and knowledgeable of all standardized Army Regulations, policies, procedures or other written and verbal instructions related to Information Management, with great strength in Tier II Help Desk Support,  troubleshooting and correcting issues involving Cisco Routers, Switches and Call Manager, Microsoft Exchange 2007/2013, Windows Server 2008, Active Directory, Remote Desktop Services, Microsoft Share Point Services 2007/2010/2013, Microsoft Office Suite 2007/2010, and Print Services, Information Assurance in accordance with Department of Defense (DoD) regulations, policies and procedures, and Life Cycle Management. I also have knowledge of industry standards and government standards for security management, physical security and personnel security.

SKILLS

·              Managerial and supervisory roles – 10 yrs

·              Microsoft Exchange ’07,’10, ‘13 – 9yrs

·              Microsoft SharePoint ‘07 & ’10 - 7yrs

·              Microsoft Office ’07, ’10, ‘13 – 9yrs

·              Administrative Tools – Active Directory, DHCP services, Remote Desktop, and Exchange services, QTIP – 9yrs

·              Cisco Routers, Switches & IP Phone configuration – 4yrs

·              STIG compliance for hardening network devices, to include computers and printers - 6yrs

·              BMC Atrium SSO/ITSM Remedy (ticketing software) – 6yrs

·              Software/Hardware installation, updates, & replacement - 9yrs

•         Process and resolve CDV’s (cross domain violations) and DCI’s (discharge of classified information) - 6yrs

·              VMARE & Cloud computing -1yr

·              Video Teleconference with Tandberg technology – 4yrs

•         LAN & WAN technologies – 4yrs

·              DOD compliant when adding users, hardware and software. -6yrs

·              Public Key Infrastructure (PKI) Token issues for log in protection

 

EDUCATION AND TRAINING

·  Server + ’09 expires 05APR18

·  Security + ’08 CE expires 10JUN2018

·  Network + CE expires 10JUN2018

·  Network Administration (AS) DeVry University May2014 (68 credit hours, 148 total credit   hour)

·  Tactical Network Management Systems (40hr)

·  Communications Security (COMSEC) Custodian Course (40hr)

·  SharePoint Administrator Course (40hr)

·  Additional training includes: Information Assurance Fundamentals, National Security Service (NSS) Trusted Agent/NSS Enhanced Trusted Agent, PII, Phishing, Derivative Classification and Cyber Awareness Challenge

 

PROFESSIONAL EXPERIENCE

Information System Technician/Site Lead for BOS-I – DEC 2015 – SEP 2016

Integral Consulting Service, INC (Base Operation Support - Integration contract)

Serves as the Site lead for the BOS-I contract by coordinating with the contracting officer representative (COR) to ensure that all contractual work is met with satisfactory results weekly, ensure hiring of new employees meets the need of the government and weekly reports and timesheets are submitted in a timely manner. Worked as the IT Technician for the Bagram Support Group. Provided Tier I and II IT support and services with an elevated privilege account, to the Base Operations Command and all support units within Bagram Air Base, Afghanistan. Providing customer service support on Unclassified (NIPR), Classified (SIPR), NATO Classified (CX-I SWA) and Department of Defense Inspector General (DoD-IG) networks. Actively assist in tracking and troubleshooting over 300+ IT related issues monthly. Administrator of the Share Point site of my organization on NIPR/SIPR/CENTRIX networks, utilizing the ITSM REMEDY incident tracking system to coordinate elevated issues. Load Provides connectivity services with CAT 5/6 cabling and network equipment installation. Provided Trusted Agent service by issuing/revocation/reset of SIPR/NIPR tokens to users. Coordinated VTC meetings with VTC bridge, created Adobe Connect rooms for meetings, managed 6 servers across 3 enclaves.

 

Information Technology Specialist – SEP 2015 – DEC 2015

FEDITC, LLC76 hrs. per week

Bagram Support Group

Bagram, Afghanistan

Serves as an IT Specialist for the Bagram Support Group. Providing Tier I and II IT support and services with an elevated privilege account, to the Base Operations Command and all support units within Bagram Air Base, Afghanistan. Providing customer service support on Unclassified (NIPR), Classified (SIPR), NATO Classified (CX-I SWA) and Department of Defense Inspector General (DoD-IG) networks. Actively assist in tracking and troubleshooting over 300 IT related issues monthly, Administrator on the Bagram Support Group Share Point site on NIPR/SIPR/CENTRIX networks, utilizing the ITSM REMEDY incident tracking system to coordinate elevated issues. Load Provides connectivity services with CAT 5/6 cabling and network equipment installation.

 

Information Technology Specialist - May2015 – SEP 2015

DynCorp International76 hrs. per week

Bagram Support Group

Bagram, Afghanistan

Serves as an IT Specialist for the Bagram Support Group. Providing Tier I and II IT support and services with an elevated privilege account, to the Base Operations Command and all support units within Bagram Air Base, Afghanistan. Providing customer service support on NIPR, SIPR, CX-I and DoDIG networks. Actively assist in tracking and troubleshooting over 300 IT related issues monthly, Administrator on the Bagram Support Group Share Point site on NIPR/SIPR/CENTRIX networks, utilizing the ITSM REMEDY incident tracking system to coordinate elevated issues. Load Provides connectivity services with CAT 5/6 cabling and network equipment installation.

 

Network and Computer Administrator01/2014 - 01/2015

Innov8tive Solutions, LLC- a DSCI Company84 hrs. per week

Bagram, Afghanistan

Served as an IT Specialist for USFOR-A Garrison S-6 Director of Information Management (DOIM). Providing Tier I-II IT support and services with elevated privilege account, to the Garrison Command and all the resident units throughout Bagram Air Base, Afghanistan. Customer service support on the NIPR, SIPR, CX-I and DoDIG networks. Actively assist in tracking and troubleshooting over 300 IT related issues monthly, Administrator on the local Share Point site, utilizing the REMEDY incident tracking system to coordinate elevated issues. Provides network services with CAT 5/6 cabling and network equipment installation. JPAS account user for vetting users onto the government network.

 

Signal Services NCO04/2011-12/15/2013

311th Expeditionary Sustainment Command, US Army ReserveActive Reserve time

Los Angeles, CA

Employed as an Information System Staff NCO providing secure and non-secure voice, data, and Local Area Network (LAN) support for 311th ESC Afghanistan; supervises the operation, maintenance, and troubleshooting of both distribution and access Cisco switches, File/print servers, MS Exchange 2007 and applications servers valued at over $400K; responsible for the creation, management and transition of user accounts/mailboxes and network printers; supervises and compiles network security scans; responsible for the morale, health, welfare and professional development of 7 Soldiers. Additional duties were Information Assurance Support Officer and Information Management Officer.

 

Battle NCO/ Area Security NCO12/2012-09/2013

1st Theatre Command (Sustainment), US ArmyActive Duty Deployment

Kabul, Afghanistan

Served as the G3 1st Sustainment Command (Theater) Battle NCO, which comprised of 9, 244 Soldiers deployed in support of Operation Enduring Freedom (OEF), and US Forces Afghanistan (USFOR-A); responsible for daily operations in the Sustainment Operations Center- Afghanistan (SOC-A); interacts with one Expeditionary Sustainment command, four brigades, responsible for managing significant actions (SAs), serious incident reports (SIRs), commander's critical information requirements (CCIRs), for your situational awareness (FYSAs) and the daily log. Additional duties included Information Management Officer for the G3 Forward and Personal Security Detail for the General Officers of 1st TSC, and Drive Team NCOIC.

 

G6 System Administrator08/2010-07-2011

650th Regional Support Group, CTAG-A, ANATC-HQ, US ArmyActive Duty Deployment

Kabul, Afghanistan

Served as the Information Technology G6 NCOIC in the Combined Training Advisory Group-Afghanistan; provided Tier II Helpdesk Support for over 800 coalition users; Maintained oversight and IT assistance to subordinate units; Managed the CTAG-A SharePoint site for NIPR, SIPR, CENTRIX networks; Created user and e-mail accounts in compliance with DoD regulations; Processes and reviews IT contracts and site surveys for military schools throughout Afghanistan; Mentored and advised the G6 Afghan National Army.

 

 

 

Information System Team Chief05/2008-08-2012

650th Regional Support Group, US Army ReservesActive Reserve time

Las Vegas, NV

Served as the Brigade-level System Administrator enabled to provide tier 2 Helpdesk Support to 1200 plus users on the Army Reserve network. Approved, created and maintained user accounts, computers, and within the 335th Signal Brigade OU.  Performed duties as Section Sergeant and Team Chief; performs Information Assurance (IA) functions. Determined requirements, assigns duties, and coordinates activities of personnel engaged in information system analysis and maintenance for unit and subordinate units. Performed Information Assurance and Information Management duties. Supervised IASO functions and provided technical assistance, resolve problems for information services support personnel, functional users and functional staff.

 

Wheeled Vehicle Mechanic

1-73 CAV, 2nd BDE, 82nd Airborne Division04/2006-01/2008

U S. Army, Active Duty

Served as a supervisor and QA/QC NCO for the scheduled and unscheduled maintenance of over 483 vehicles. Maintained accountability of a tool room estimated $800,000, reporting no loss of equipment. Coordinated the repair and accountability of the unit’s Test, Measurement, and Detection Equipment (TMDE) with an estimated value of $16,000 and had zero delinquencies on calibrations. Quality Assurance/ Quality Control Supervisor; inspected the work of repair and service for all units military vehicles. Mentored 12 soldiers ranging from personal issues to professional; helped with the promotion of four soldiers to a leadership role; secured confidential personal data of each soldier. Also involved in multiple ground missions doing patrols and setting up and defending operating bases within the area of our mission.

 

AWARDS AND DECORATIONS

 

•Bronze Star 2012-13

•Joint Commendation Medal 2010-11

•3x Army Commendation Medals 2012, 2008, 2003

•3x Army Achievement Medals 2012, 2009, 2003

•2x NATO Medals 2011, 2013

 

 

 

 

 

References

Christina Washington 

BIP Program Manager/

Deployment Manager

Contractor, Integral CSI

NGIC, IANG-MEN-BE

Identity Intelligence Division

W911W5-12-D-0002

Nipr: christina.j.washington.ctr@mail.mil

Sipr: christina.j.washington.ctr@mail.smil.mil

Jwics: frwascj@army.ic.gov

Comm: 434-956-2155

DSN:  521-2155

 

Jamie “JJ” Solis

IT Director

Bagram Support Group - Afghanistan

Jaime.j.solis.civ@mail.mil

DSN: 318-481-4095

 

Fritz W. Kirklighter

Deputy Commander

Bagram Support Group - Afghanistan

fritz.w.kirklighter.civ@mail.mil

 

 

Emergency Contact

 

Ruben Rodriguez (father)

361-765-4137